faqIn this section you can solve the most common doubts regarding our services such as the time of the meeting with the driver, delays, seats for children and babies, people with special needs, luggage and objects to be transported, etc.

Our company only has authorization to carry out exclusive private transfers for you or your group.

We will have a driver and vehicle reserved for you or your group and as soon as you arrive, it will take you directly from the Airport to your destination or vice versa, from your Hotel directly to the Airport.

Our system allows three booking options:

  • Simple transfer from Terminal/Airport to Population/Resort (ARRIVAL)
  • Simple transfer from Population/Resort to Terminal/Airport (EXIT)
  • Double transfer Airport – Resort – Airport (ARRIVAL AND DEPARTURE)

No, the final price includes all taxes and fees.

Yes, we have a transfer service 24h / 365 days.

In case of major delays or cancellations please contact us immediately on the phone (+34) 902 180 208 to avoid that our driver goes to the airport too early.

We check online the status of all flights. The driver will wait for you when your flight arrives, even if there are delays.

In case you miss your flight, please contact us immediately on the phone (+34) 902 180 208 because if our driver goes to the airport to receive you we can not refund the amount of your reservation.

No, we can only serve customers who have made a prior reservation and have a service voucher.

Yes, you will receive an email confirmation of reservation. It is imperative that you print it and take it with you. On arrival at the airport you must show it to the person who receives you.

Private transfers can be reserved to any private address taking into account that the vehicle has to be able to access to that place by an practicable route and with enough space for its passage.

We accept reservations until the day before the service. You can confirm your reservation by sending us an email to reservas@autoscasado.com or calling us at (+34) 902 180 208.

Of course, you can modify your reservation up to 24 h. before the transfer by sending an e-mail to reservas@autoscasado.com. If the modification involves a change in price (changes of vehicle or destinations) we will contact you to adjust the additional charge or credit on our part.

Of course, you can cancel your reservation up to 24 hours before the service. We will refund the full amount of your reservation.

If you have used a transfer (For example, you have used the transfer from the Airport to the Hotel) and do not need the transfer back, you can also cancel half of the service, notifying it 24 hours in advance

Send us a cancellation e-mail to reservas@autoscasado.com indicating your information and the reservation number.

We will send you a confirmation of your cancellation, once we have paid the amount.

Of course. We have baby chairs and elevators for children at no additional cost. It is very important that you select it properly in the options of your reservation, since it is mandatory that babies and children up to 135 cm (5 feet 6 inches) travel in their corresponding special seats.

Of course, indicate it in the options of your reservation and take it into account when choosing the vehicle as the wheelchairs occupy a considerable space in the luggage rack.

If your mobility is very limited, we have minibus vehicles equipped with a platform and adapted for people traveling in their own wheelchair.

This depends on the vehicle. On the booking screen we show you an estimate of the capacity for each type.

Please make sure that your luggage is commensurate with the capacity of the vehicle you have booked. If you wish, you can contact us at reservas@autoscasado.com and we will advise you on the vehicle to reserve for the luggage you transport.

These extras can be added in during the booking process.

Please make sure that your luggage is commensurate with the capacity of the vehicle you have booked. If you wish, you can contact us at reservas@autoscasado.com and we will advise you on the vehicle to reserve for the luggage that you transport.

Yes. Domestic animals can travel in our vehicles when they have a suitable carrier or cage to be placed in the luggage rack.

After collecting your luggage, cross the arrivals door and the driver will receive you by showing a welcome sign with the name you have indicated on the reservation.

Try to locate it in the arrivals area, in some moments of crowding people can be a bit more difficult.

In case you can not locate your driver, please do not leave the place and call us immediately at (+34) 902 180 208 so that we can locate the driver and you can start your transfer.

For the departure, the driver will be at the pick-up point at the time indicated. Wait outside your place of stay with your luggage ready. Please allow the driver a margin of 10 minutes due to unforeseen events or traffic incidents.

If after this margin your driver has not arrived, please do not leave the place and call us immediately at (+34) 902 180 208 so that we can locate the driver and you can start your transfer.

The reservations of exit in our web indicate an hour of automatic exit so that you have enough time for the invoicing, controls of luggage and boarding. However, it is a private service and you can, under your responsibility, modify your departure time by sending us an email with your information and the reservation number to reservas@autoscasado.com.

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